Made to Measure Products
Made to measure products are custom made to your precise requirements, once made, our products are suitable only to you, and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We strongly advise that you take advantage of our free sample service before placing an order, we cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order confirmation to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call us for further advice.
Order Cancellation or Amendments
When ordering your goods you are agreeing to a legal binding contract. Cancellations are still possible as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
When ordering made to measure products, we can only process your order when the goods ordered have been paid for in full by credit or debit card. We now use Paypal, but no account is necessary. Please be assured that once payment is taken all details are destroyed. If you wish to place a repeat order details will have to be given again.
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) The goods ordered unbeknown to us have been discontinued.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
Defective and Damaged Goods
All our products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at
or call us on 0121 308 0770. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection. The customer will bear the cost of returning the goods. This does not affect your statutory rights.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.